Bob's story: Energy marketing mix-up

This story from Ballarat shows how door-to-door sales can go unexpectedly awry.

Bob recently signed an energy contract presented to him by a door-to-door salesperson.

Unfortunately an error was made and it appears that his neighbour’s energy provider is now his and his provider is now his neighbours – and they are also in opposite names.

Confused ?

So are they.

Due to the mix up neither Bob nor his neighbour are authorized to speak to either provider due to the wrong names and addresses being on the contracts. The stress this has caused has been enormous, and there has been financial cost with both households being charged disconnection fees. Last we heard this process was still ongoing.

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