October, 2012 - Consumer Action Law Centre

Media release: Federal Court finds ACM Group’s misleading or deceptive conduct was ‘not just widespread, it was systemic’

A Federal Court ruling, which found debt collection agency ACM Group (and its predecessor Accounts Control Management Services) engaged in misleading and deceptive conduct as well as undue harassment...

Consumers’ Federation of Australia consumer survey

The Consumers’ Federation of Australia stands up for consumer rights. Its new consumer survey is a chance for you to tell it what is important to you. This survey is open to all consumers in Austra...

Media release: Energy debate must address the real drivers of the unnecessary electricity price increases

The Consumer Action Law Centre has welcomed comments made by Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims warning that the energy reform debate must address the real drivers...

Media release: Superannuation Consumer Centre recognises the importance of independent advocacy

Working Australians will benefit from the Federal Government’s $10 million investment to establish a Superannuation Consumer Centre. The Consumer Action Law Centre said that the plan to establish a co...

Funeral plans: what are you paying for?

We understand that, for many Australians, funeral plans offer a level of certainty and peace of mind, both emotionally and financially. But Australians thinking about taking out a funeral plan should...

Supplementary Submission: Senate Select Inquiry on Electricity Pricing

Consumer Action has written to the Senate Select Committee on Electricity Prices in response to the written questions it provided on 5 October 2012. The committee has asked the following questions:...

Consumer Guarantees: Defective goods and services

Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...

Submission: The definition of ‘terms contract’ under the Sale of Land Act 1962

Consumer Action has provided comment on Consumer Affairs Victoria's discussion paper on the definition of 'terms contract' under the Sale of Land Act 1962. We have argued that: the 2008 amendment t...

Media release: New case to highlight consumer protections in second hand car market

A new case lodged with the Victorian Civil and Administrative Tribunal (VCAT) highlights the Australian Consumer Law’s (ACL) ‘consumer guarantee’ provisions and their ability to deal with disputes ove...

October 2012

Victims in false debt claims The Age, 31 October 2012, Andrea Petrie Consumer law to-do list maps the big picture Daily Telegraph, 25 October 2012, Rosemarie Lentini Shorten's flexible approac...

Submission: Australian Energy Market Commission’s Power of Choice Review, Draft Report

In this submission, Consumer Action argues that the Australian Energy Market Commission (AEMC) has not adequately considered many of the practical implications of proceeding with its recommendations,...

Debt Collection – seeking compensation in relation to consumer credit and lease contracts

Key Message: When a creditor or debt collector has engaged in undue harassment, or other unlawful behaviours, in relation to a consumer credit contract (loan) or lease you may be able to seek compens...

On the Wire: edition 33

Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....

Joint media release: Consumer groups fear small debts could lead to big problems for Australian consumers

This is a joint media release from Financial Counselling Australia, Australian Privacy Foundation, Australian Communication Consumer Action Network, Consumer Credit Legal Centre NSW and Consumer Actio...

Submission: Economic Regulation of Network Service Providers—Draft Determination

Consumer Action welcomes the opportunity to provide comments on the Draft Determination of the Australian Energy Market Commission in relation to the Economic Regulation of Network Service Providers R...

Submission: ATM fees in selected very remote Indigenous communities

Consumer Action has supported the ACCC's draft determination on the Australian Bankers' Association (ABA) proposal to reduce ATM fees in selected very remote Indigenous communities. Financial Counsel...

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