New statistics show fall in door-to-door marketing complaints

This week the Energy and Water Ombudsman Victoria (EWOV) released new quarterly statistics that show a massive drop off in complaints about energy marketing and transfers. During October to December 2013, EWOV experienced a whopping 41% decrease in door-to-door marketing cases relative to the July to September 2013 quarter – a decrease of 158 cases.

Rash of complaints about salespeople puts the heat on auto industry

Every few months, Consumer Action provides the Australian Competition and Consumer Commission (ACCC) with a set of complaints submitted by consumers via the Make a Complaint Form on the website. Complaints cover a range of issues—misleading claims, rudeness, door-to-door sales outside the hours permitted for selling. But most commonly the complaint involves a prominent Do

Energy retailers improve their behaviour, but Simply Energy & Red Energy didn’t get the memo

335 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission through www.donotknock.org.au. And while the latest round of complaints suggests that energy retailers as a whole have responded to the community’s concerns about door-to-door sales, it appears Simply Energy and Red Energy didn’t get the memo. Energy retailers represented

Do Not Knock campaign has another win

Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013. Origin’s announcement comes just months after Energy Australia and AGL declared that they were walking away from door to door selling. ‘This is great news for