Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door selling. The news comes hot on the heels of EnergyAustralia’s announcement on Monday that it will stop door-to-door selling at the end of March. “AGL
EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their views of door-to-door selling and the overwhelming message from households was that they don’t like it. On the back of the survey results, Consumer Action called for energy retailers
In February, the Australian Competition and Consumer Commission (ACCC) Chairman Rod Simms outlined his enforcement priorities for 2013 in a speech to the Committee for Economic Development of Australia. His comments about energy providers and addressing consumer problems caught our eye, and are reprinted below. “On the energy side, we continue to drive energy retailers
To help you understand your legal rights with door-to-door salespeople, the ACCC has published a consumer’s guide to door-to-door sales information in 15 languages; Arabic, Chinese Traditional, Chinese Simplified, Dari, Dinka, Farsi, Greek, Italian, Turkish, Khmer, Korean, Serbian, Thai, Vietnamese.
Consumer Focus, the statutory consumer champion in the United Kingdom, has released some illuminating research on consumer switching behaviour in the energy market[1]. The findings show significant changes in consumer behaviour as a result of poor businesses practices – and may make for alarming reading for Australian energy retailers. The UK traditionally has one of