Consumer Action’s legal service was recently contacted by a complainant who ran into trouble when he sought to exercise his rights to an extended cooling off period, after an encounter with a door-to-door energy salesperson. Ordinarily, for unsolicited consumer agreements, consumers are entitled to a cooling off period of 10 business days in which they
The Australian Competition and Consumer Commission (ACCC) has filed proceedings in the Federal Court of Australia against another energy retailer, EnergyAustralia Pty Ltd (formerly TRUenergy Pty Ltd), and four marketing and sales companies engaged by Energy Australia, in relation to their door-to-door selling practices. It’s the third time the ACCC has instituted proceedings against an
It’s been five months since businesses across Australia were put on notice about the enforceability of Do Not Knock stickers, after the Federal Court’s landmark decision that a sticker is a request to leave a premise under the Australian Consumer Law (ACL). It was certainly an expensive lesson for energy retailer Neighbourhood Energy and marketer