Got a sticker but they just keep on knocking? This is rare, but we’ve heard of a few isolated cases. Don’t let them get away with it!
If a salesperson has ignored your Do Not Knock sticker, report it to the Australian Competition and Consumer Commission using their online consumer complaint form. Alternatively, you can complain by calling the ACCC Infoline on 1300 302 502.
We also want to hear your stories – email campaigns@consumeraction.org.au
Please note: Religious visitors, politicians and charities aren’t legally required to respect your sticker, so we can’t take complaints about them – click here for more information.
Complaint about an energy retailer? If you are complaining about an energy company, you can also complain to the Ombudsman in your State or Territory.
ACT
ACT Civil and Administrative Tribunal (ACAT)
Phone: (02) 6207 7740
Post: PO Box 578 Civic Square ACT 2608
Email: escc@act.gov.au
(note that ACT consumers may also complaint to the EWON)
NSW
Energy & Water Ombudsman NSW (EWON)
Phone: 1800 246 545
Email: omb@ewon.com.au
Post: Reply Paid 86550, Sydney South NSW 1234 (no stamp required)
Interpreter services: 31 450
National Relay Service: 133 677
Website: www.ewon.com.au
Victoria
Energy and Water Ombudsman (Victoria) (EWOV)
Ph: 1800 500 509
Email: ewovinfo@ewov.com.au
Interpreter: 131 450
National Relay Service: 133 677
Website: www.ewov.com.au
Northern Territory
Utilities Commission of the Northern Territory
Ph: (08) 8999 5480
Email: utilities.commission@nt.gov.au
Post: GPO Box 915, Darwin, NT 0801
Website: http://www.nt.gov.au/ntt/utilicom/index.shtml
Queensland
Energy and Water Ombudsman Queensland
Ph: 1800 662 837
Email: complaints@ewoq.com.au
Post: PO Box 3640 South Brisbane Qld 4101
Translation services: 131 450
National Relay Service: 133 677
Website: http://www.eoq.com.au/
South Australia
Energy Industry Ombudsman SA
Ph: 1800 665 565
Email: contact@eiosa.com.au
Post: GPO Box 2947 Adelaide 5001
Translation Service : 131 450
National Relay Service: 13 36 77
Tasmania
Energy Ombudsman Tasmania
Ph: 1800 001 170
Email: energy.ombudsman@ombudsman.tas.gov.au
Postal address: PO Box 960 Hobart 7001
Website: http://www.energyombudsman.tas.gov.au/
Western Australia
Energy Ombudsman Western Australia
Ph: 1800 754 004
Email: energy@ombudsman.wa.gov.au
Post: PO Box Z5386 St Georges Terrace Perth WA 6831
Interpreter Service: 131 450
National Relay Service: 1800 555 727
Web: http://www.ombudsman.wa.gov.au/energy/
Complaint about a telco?
Telecommunications Industry Ombudsman
Ph: 1800 062 058
Online complaint form: http://www.tio.com.au/making-a-complaint/submit-a-complaint
Post: PO Box 276 Collins St West, Victoria, 8007
TTY: 1800 675 692
National Relay Service: 1800 555 677
Web: http://www.tio.com.au
Complaint about a market research company?
Although the sticker does not apply to market researchers (see here for why that is), the Research Industry Council of Australia recommends complaining directly to the research company in question or the industry Surveyline on 1300 364 830 if you have a complaint about a market research company.
Complaint about a charity?
Although the sticker does not apply to fundraisers (see here for why that is), the Fundraising Institute of Australia (FIA) has information for people wishing to make a complaint about charities and fundraisers who are FIA members.
