2013 – Page 3 – Consumer Action's Do Not Knock

Consumer Focus shines a light on the consumer experience of switching energy retailers in the UK

Consumer Focus, the statutory consumer champion in the United Kingdom, has released some illuminating research on consumer switching behaviour in the energy market[1]. The findings show significant changes in consumer behaviour as a result of poor businesses practices – and may make for alarming reading for Australian energy retailers. The UK traditionally has one of

New report from the Consumer Utilities Advocacy Centre: Minimising Consumer Detriment from Energy Door-to-Door Sales

News, Supporter activities

The team at www.DoNotKnock.org.au welcomes a new report from the Consumer Utilities Advocacy Centre (CUAC) focussing on door-to-door energy sales. Minimising Consumer Detriment from Energy Door-to-Door Sales assesses the extent of consumer detriment and the effectiveness of regulation in the energy market, and offers eleven recommendations to make the market work better for consumers. Helping