Jan's story: left confused and upset

Jan, an 80 year old living on her own, had to deal with financial and emotional stress as a result of her door-to-door sales experience:

Jan has high anxiety and mental health issues. She advises that she didn’t sign any forms or have any verbal agreement with the salesman that came to her door. She was unaware that her energy provider had been changed until she received a cheque from her old provider for $180 as refund for her Centrepay deductions, which was the remaining money left over after her account had been finalised. 

Jan was left confused and upset and – her Centrepay arrangement has been cancelled and she didn’t know who her energy provider was or how to get her old provider back.

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