Many householders already know the Australian Consumer Law (ACL) sets nationally consistent limits on the hours when a salesperson can visit their home. However, Consumer Action is receiving complaints from consumers who are discovered that these limitations aren’t as restrictive as people might expect. Section 73 of the ACL sets out permitted hours for negotiating
The Consumer Action Law Centre, the organisation behind the national ‘Do Not Knock campaign’, says a Federal Parliamentary committee’s rejection of a private members bill designed to establish a do not knock register has heightened the importance of the Do Not Knock sticker and the need for Government and industry to get behind the Do
At the recent Federal parliamentary inquiry into the proposed Do Not Knock Register, a representative of the Direct Selling Association of Australia (DSAA) argued that the register will be ineffective as it may not operate to bind independent Avon distributors. This was picked up by the news media, which questioned whether ‘the Avon Lady was
Transcripts of the public hearings into the Do Not Knock Register Bill are now available on the inquiry home page here. Consumer Action’s Catriona Lowe and Gerard Brody presented to the Committee on August 22, together with Financial Counselling Australia’s Fiona Guthrie. Issues discussed include the findings of the ACCC’s recent research into the door
New research from the Australian Competition and Consumer Commission (ACCC) has highlighted the prevalence of door-to-door salespeople in Australia. The ACCC’s research noted that 1.3 million sales are made at the door step each year and that of those, 1 million are energy sales. Further details of the ACCC’s research can be found here: ACCC
Over 100 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission (ACCC) since the national Do Not Knock campaign was launched in November. The most recent round of 18 complaints tells a familiar story with households complaining about pressure selling, misleading conduct and salespeople ignoring Do Not Knock stickers.
Over 100 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission (ACCC) since the national Do Not Knock campaign was launched in November. The most recent round of 18 complaints tells a familiar story with households complaining about pressure selling, misleading conduct and salespeople ignoring Do Not Knock stickers.
Consumer Action is today launching a petition on Change.org, asking energy retailers to do the right thing and voluntarily stop door to door selling. We’re tired of hearing stories of salespeople taking advantage of vulnerable people, like Tammy’s grandmother: “I am writing in regards to my 80 year old grandmother. She has now been talked
Another 26 complaints about door-to-door salespeople have been lodged with the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Action Law Centre’s Do Not Knock Campaign. The complaints, received from around Australia, were made against a range of businesses including pay TV providers, home improvement companies and newspapers seeking subscriptions—but almost half
Minister for Financial Services, the Hon. Bill Shorten MP, has helped Financial Counselling Australia (FCA) and CentaCare Wilcannia-Forbes launch a new front in the Do Not Knock campaign aimed at reducing harmful door-to-door sales practices in Indigenous communities. Minister Shorten launched the project, which includes a new Aboriginal and Torres Strait Islander Do Not Knock